Refund policy

Thank you for shopping with House of Taji. Because our luxury candle arrangements, wax melts, and artisan bath bars are handcrafted in small batches, all sales are subject to the following terms: All Sales Final on Custom & Seasonal Orders: Custom color requests, personalized bridal pieces, and bespoke hatbox arrangements are strictly final sale and cannot be returned, canceled, or exchanged once production has begun. Standard Returns (Unused Items Only): For non-custom items (such as standard wax melts or unburned luxury soaps), we accept returns on unused, unburned products in their original, unopened packaging within 14 days of delivery. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Damaged or Defective Items: Because our floral candle arrangements and delicate wax pieces are fragile, we take great care in packaging them. If your order arrives damaged, you must notify us within 48 hours of delivery at [Your Support Email] with clear photographic evidence of both the shipping box and the damaged product. Once verified, we will work with you to file a carrier claim or issue a replacement/store credit where appropriate. House of Taji is not responsible for damages caused by mishandling after delivery.